Privacy Policy

1. What this policy covers

This Privacy Policy explains how Propelroot (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you use our website, sign up for SMS updates, or otherwise interact with our services. We are committed to protecting student data and being transparent about our practices.

2. Information we collect

We collect two types of data: personal data you provide directly, and automatically collected technical data.

• Contact & profile information: name, email address, mobile number, college/university name, and optional message or preferences you provide when signing up for alerts.
• SMS opt-in metadata: date/time you opted in, IP address, consent checkbox state, opt-in source (web form, partner link), and records of your opt-out requests.
• Usage and device data: browser type, IP address, pages visited, referral URL, and basic analytics to improve service delivery.
• Communications: support requests, emails, and other correspondence.

3. How we use information

We use collected information for the following purposes:

• To deliver timely admission deadlines, scholarship alerts, and other educational guidance you requested.
• To send SMS messages and email updates (only when you have given explicit consent).
• To respond to your questions and provide support.
• To monitor and improve our website and services, including analytics and troubleshooting.
• To comply with legal obligations and protect the rights and safety of our users and the public.

4. SMS & mobile messaging (important)

Propelroot sends SMS messages and alerts to users who opt in via our web form or partner channels. By checking the consent box and submitting your phone number, you expressly authorize Propelroot (and our messaging providers) to send informational messages to that number.

Message frequency and carrier charges

Message frequency varies depending on admissions cycles and the alerts you sign up for. Standard message and data rates may apply according to your carrier.

How to opt out

You can opt out at any time by replying STOP to any SMS message. After you opt out, we will stop sending messages to that number except for a short confirmation message acknowledging the opt-out. For help, reply HELP or contact support at support@propelroot.pro.

Important compliance notes (A2P/Telco)

We retain opt-in records (consent checkbox, timestamp, source) to comply with A2P/Telco verification and auditing. We do not share opt-in lists with third parties for promotional purposes unless you explicitly request otherwise.

5. Sharing and disclosure

We do not sell personal data. We may share information in the limited scenarios below:

• Service providers: trusted vendors who process data on our behalf (e.g., SMS gateway providers, hosting, analytics). They may only use data to perform those services and are contractually bound to protect it.
• Legal requirements: when required by law, to respond to lawful requests, or to protect rights and property.
• Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred but will remain subject to this Privacy Policy unless you are notified otherwise.

6. Data retention & security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Retention periods vary by data type (e.g., opt-in records are retained for compliance and auditing purposes for a minimum of 5 years).

We implement administrative, technical, and physical safeguards to protect personal data. While we strive to use reasonable measures to protect user information, no system is completely secure. If a data breach affecting personal data is discovered, we will follow applicable law and notify affected users where required.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise any rights, contact us at support@propelroot.pro. We will respond in accordance with applicable law.

8. Children’s privacy

Our service is intended for students of all ages, but we do not knowingly collect or maintain personal information from children under the age of 13 without verified parental consent. If you believe we have unintentionally collected information from a child under 13, please contact us so we can delete the data.

9. Third-party services & links

Our website may include links to third-party sites or use third-party services (such as analytics and SMS gateways). This Privacy Policy does not apply to external sites. We encourage you to review the privacy policies of any third parties you visit.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy with an updated “Effective date” at the top of the page. Continued use of our services after changes constitute acceptance of the updated policy.

11. Contact us

If you have questions, requests, or concerns about this policy or our practices, please contact:

Propelroot
18-1-337/67 Arundathi Colony, Uppuguda, Hyderabad, Telangana 500053, India
Phone: +91 98495 59848
Email: support@propelroot.pro